What can you return?
Most new, unopened, still factory sealed merchandise within 30 days of receipt of shipment.
EXCEPTIONS: Paint products and all electronics have an “all sales final” policy. Products shipped by truck freight, special orders, and some non-stocked items are all non-returnable.
Used, damaged or altered items are non-returnable. No exceptions. Please contact the manufacturer directly for warranty issues.
If you receive incorrect or mis-shipped items in error (Ooops! We messed up!), it is still up to you to notify us within 10 business days so we can get the correct items re-shipped in a timely manner. (Prices, parts and in-stock items change often so we apologize in advance, but we must insist you open your shipments as they are delivered to see if they are correct.) If you fail to notify us within this timeframe, you will have to follow the normal 30 day return policy. Mis-shipped or incorrect items are not our responsibility after 30 days.
We are not responsible for damage claims when items are shipped to freight forwarding companies or other intermediaries and then forwarded on to another destination. The customer assumes all responsibility for the items they forward.
Contact The F150 Shop email firstname.lastname@example.org
Request an RMA for the item you wish to return and verify the item is returnable.
Prepare your package in original packaging, with all parts, pieces and paperwork that were included when delivered.
Print shipping label that will be emailed to you and affix it to the outside of the packaging box.
Return your item via your preferred shipping provider.
NOTE: If return is due to an improperly or incorrectly shipped item from The F150 Shop, your label will be freight-prepaid. All other returns are not pre-paid.
Upon receipt of your return, The F150 Shop will inspect your item and issue a refund according to The F150 Shops refund & restocking fee policy. Please ask prior to returning your part if a restocking fee is likely to apply.
Some parts have a required restocking fee based on manufacturer policies which we will charge to you and deduct from your refund or in-store credit. Refunds will take up to 10 days to process. These will be listed in the part description!
Most returns and exchanges have no restock fee!